Do you need to form a limited liability company, but you don’t want to bother handle the paperwork yourself?
In this ZenBusiness vs Swyft Filings comparison guide, you’ll find all the relevant information about these two reputable service providers organized in a convenient manner. Let’s find out which one is the right choice for your LLC!
6 Things They Have in Common
- Affordable: With either ZenBusiness or Swyft Filings, you’ll save a significant amount of money on your LLC formation compared to hiring a business attorney or LegalZoom to handle your formation process.
- Great Customer Feedback: Although Swyft Filings has a higher volume of reviews, both of these companies receive a lot of positive customer reviews.
- Customer Support: These two services both have customer support networks that can answer your questions. Why go it alone when you can get help from ZenBusiness or Swyft Filings?
- Efficiency: With either ZenBusiness or Swyft Filings, you’re getting a service provider that’s capable of processing an LLC formation quickly. If you’re in a hurry, they both have options available that can speed up your formation.
- Experience: Both Swyft Filings and ZenBusiness have helped form thousands of businesses over the years.
Side by Side Comparisons
The ZenBusiness Starter package includes the preparation and filing of your articles of organization, along with registered agent service. Swyft Filings doesn’t include many advanced features with their $49 package but they do provide access to their ComplianceGuard company alerts system.
Both of these service providers are relatively young companies compared to most of their competitors in this industry. Swyft Filings opened in 2012, while ZenBusiness was founded in 2015. Both ZenBusiness and Swyft Filings have served thousands of customers in the few short years they’ve been open.
Swyft Filings has support available from 9am to 6pm ET on weekdays, and you can reach them by phone or via web chat. ZenBusiness is available from 10am to 7pm ET weekdays, and while they previously only offered support through their web-based chat feature, they recently overhauled their customer service department to include phone and email options. Both of these companies offer reliable and friendly customer support, with quick response times.
With Swyft Filings, turnaround times are based on the requirements of each state. These processing times can vary from just a couple business days all the way up to several weeks.
ZenBusiness takes a different approach that bases processing times on which level of LLC formation service package you purchase from them, although they do state that these speeds vary a bit in some states. In general, they have a 3-4 week turnaround time with the Starter package, which they’ll speed up to 1-2 weeks with the Pro package, and 3-5 days with the Premium package.
Both of these service providers have order tracking tools available on their websites. Simply log into your account and you’ll find your order status in your profile.
Registered Agent Service
Every LLC in America is required to designate a registered agent, which is a person or business entity that receives important document deliveries (like service of process) from your state government, informs you of the receipt, then forwards the documents to you. This is so crucial because the state needs to have a reliable means of contacting your business at any time.
ZenBusiness includes registered agent service with all of their LLC formation packages, and this service costs $110 per year if ordered separately. On the other hand, Swyft Filings does not include registered agent with any of their LLC packages, and they charge $149 per year to add it on.
ZenBusiness excels when it comes to customer feedback, as they have a little more than 900 reviews available online, most of which are positive. Their clients are clearly satisfied with their services, and they frequently praise their efficiency, along with the general ease of use provided by their platform.
While ZenBusiness certainly has impressive feedback, Swyft Filings takes things a step further. They have well over 20,000 reviews online, and they still maintain extremely high rating scores. Swyft Filings has one of the most customer feedback we’ve seen.
Ease of Use
These companies are relative equals in this category, as they both make the LLC formation process quite simple compared to forming your own business using the DIY method. Still, we will give Swyft Filings a slight edge because their website is a bit easier to use than the ZenBusiness site is.
Which LLC Website Should You Use?
ZenBusiness and Swyft Filings have plenty of common characteristics that make them two popular and affordable LLC formation services, but they also have some major differences that set them apart.
If you haven’t yet made up your mind between them, let’s finish this comparison review by quickly describing some scenarios that may sway your opinion one way or the other.
Choose ZenBusiness if You Are:
Are you seeking the lowest possible cost to start an LLC? The $39 LLC formation package offered by ZenBusiness is as cheap as it gets. Plus, if you’d like an included year of registered agent service, ZenBusiness is a no-brainer.
Choose Swyft Filings if You Are:
Are you drawn to their massive amount of customer feedback? Perhaps you appreciate their larger track record? Swyft Filings is well worth a look.
Frequently Asked Questions
Got questions? We’ve got answers.
If I Decide to Use ZenBusiness, Which Package Should I Choose?
It’s impossible to not be a fan of the ZenBusiness Starter plan, because it costs just $39 (aside from state fee) and includes free registered agent service. We also appreciate their Pro package for $149, which adds EIN obtainment, operating agreement, managed annual reports, and a banking resolution. (See Packages)
Does ZenBusiness Handle New York Publication Obligations?
While some competitors won’t handle state-specific compliance requirements on your behalf, ZenBusiness does. This means that if you’re forming an LLC in New York, ZenBusiness offers to take care of it for you. Here’s the description of the service on their website.
Do These Services Share My Information With Third Parties?
Both of these companies have a few third-party partnership offers presented as “special features” or “free bonuses.”
Specifically, Swyft Filings presents their customers with several offers that require sharing your information with other companies, like their business tax consultation with “a national accounting firm.” They also have a domain name offer, as well as a website and hosting offer, which are both provided “through our partnership.”
ZenBusiness also includes a couple of these upsells, with features like domain name registration and a business website package.
Do Either of These Services Have a Refund Policy?
One of the biggest advantages Swyft Filings has over ZenBusiness is their excellent refund policy. With their 100% satisfaction guarantee, they ensure that any customer who requests a refund will receive one. They don’t have time limits on their guarantee (you’ll often see 30-day or 60-day refund windows with other companies), and they don’t charge cancellation fees either.
As for ZenBusiness, their refund policy is less clear, as it relies on conditions that are not fully explained. Here’s how they describe their refund policy in their own words: “Once ZenBusiness has submitted your business for filing with the State under no circumstances can you charge-back or dispute the fees associated with forming your business. If you contact ZenBusiness before your business has been submitted for filing with the State, ZenBusiness may refund the charge, less a $50 cancellation fee, if certain conditions are met.”
Which LLC Formation Website Is Faster?
Swyft Filings really lives up to their name, with some very good processing times. Keep in mind though that turnaround times vary from state to state ― in some states, they can get your LLC formed in just a few days, while in some others it will take several weeks.
ZenBusiness has a different method for estimating turnaround times that is based on which LLC formation service package you purchase from them, although they do say that there is some state-to-state variation as well. Customers who choose their Starter package should expect a 3-4 week turnaround. If you buy their Pro plan, they’ll form your business in 1-2 weeks, and the Premium package has a quick turnaround of 3-5 days.
Can I Just Form an LLC On My Own, Without a Service?
Yup! Quite a few people do choose to form their own LLCs using the DIY option, and this option is available to you as well. If this is something you’d like to look into, check out our step-by-step guide.
Need an Alternative Service?
Both of these service providers include a full year of registered agent service with all of their LLC formation packages, which for IncFile start at $49 and for Northwest start at $79.
Other than that, IncFile’s best attribute is their fabulous customer feedback reputation, with thousands of positive reviews all over the web. As for Northwest, they’re the only major national service provider that locally scans every document they receive as your registered agent, whereas most competitors only scan the government docs that they’re legally required to.