Do you need to form a limited liability company, but you don’t want to bother with the complexities and hassles of forming your own LLC?
In this ZenBusiness vs Swyft Filings comparison guide, you’ll find all the relevant information about these two reputable service providers organized in a convenient manner. Let’s find out which one is the right choice for your LLC!
ZenBusiness and Swyft Filings are two of our favorite companies in the LLC services industry, and we’re quite confident in their abilities to efficiently form your compliant business entity. Each of these companies has their own advantages when compared to each other, and depending on your priorities, you may prefer one or the other.
ZenBusiness has the advantage when it comes to pricing, as their Basic plan has no service fees at all ― all you need to pay is your state fee. As for Swyft Filings, they have a 100% satisfaction guarantee, and they also have an enormous quantity of positive customer reviews available online.
Would you like to learn the details that set these service providers apart, as well as the common characteristics they both share? Read on as we discuss all the information you need to make a decision between these two respected companies.
Is There a Better Alternative?
While ZenBusiness and Swyft Filings both have plenty of positives, neither of them are among our absolute favorite companies in this industry. In general, we prefer to use either IncFile or Northwest Registered Agent to form an LLC.
Both of these service providers include a full year of registered agent service with all of their LLC formation packages, which for IncFile start at $49 and for Northwest start at $79. Other than that, IncFile’s best attribute is their fabulous customer feedback reputation, with thousands of positive reviews all over the web. As for Northwest, they’re the only major national service provider that locally scans every document they receive as your registered agent, whereas most competitors only scan the government docs that they’re legally required to.
6 Things They Have in Common
1) Affordable: With either ZenBusiness or Swyft Filings, you’ll save a significant amount of money on your LLC formation compared to hiring a business attorney to handle your formation process.
2) Great Customer Feedback: Although Swyft Filings has a higher volume of reviews, both of these companies receive high average rating scores in their customer reviews, which indicates an excellent level of client satisfaction.
3) Customer Support: While the methods they use to provide customer service are quite different (which we’ll discuss shortly), these two services both have customer support networks that can answer your tough questions. Why go it alone when you can get help from ZenBusiness or Swyft Filings?
4) Efficiency: With either ZenBusiness or Swyft Filings, you’re getting a service provider that’s capable of processing an LLC formation quickly. If you’re in a hurry, they both have options available that can speed up your formation.
5) Experience: Both Swyft Filings and ZenBusiness have helped form thousands of businesses over the years, and they both have plenty of expertise. You can definitely trust them to have the experience they need to form your compliant LLC.
6) Trustworthy: These are both entirely legitimate operations with strong track records. These aren’t fly-by-night companies, but rather they’re well-respected entities with plenty of expertise to get the job done right.
Side by Side Comparisons
It’s quite difficult to beat ZenBusiness when it comes to pricing, seeing as they offer their Basic LLC formation package for free, as long as you pay your state fee. Swyft Filings also has a strong pricing model though, as their prices start at a very reasonable $49 plus state fee.
The ZenBusiness Basic package includes only the essentials of LLC formation, as you might expect from a product that does not cost any money. Swyft Filings includes a few advanced features with their $49 package ― a 30-minute business tax consultation, a free domain name for a year, and their ComplianceGuard company alerts system.
Both of these service providers are relatively young companies compared to most of their competitors in this industry. Swyft Filings opened in 2012, while ZenBusiness was founded in 2015. Both ZenBusiness and Swyft Filings have served thousands of customers in the few short years they’ve been open.
There’s a major difference between the way these two companies provide customer support. Swyft Filings has support available from 9am to 6pm ET on weekdays, and you can reach them by phone or via web chat. On the other hand, while ZenBusiness has longer availability hours (10am to 7pm ET weekdays), they do not offer phone support. Your only option with ZenBusiness is to use their web chat feature.
With Swyft Filings, turnaround times are based on the requirements of each state. These processing times can vary from just a couple business days all the way up to several weeks.
ZenBusiness takes a different approach that bases processing times on which level of LLC formation service package you purchase from them. They have a 4-week turnaround time for their Basic package, which you can cut down to 3-4 weeks with the Starter package, 1-2 weeks with the Pro package, and 3-5 days with the Premium package.
Both of these service providers have order tracking tools available on their websites. Simply log into your account and you’ll find your order status in your profile.
Registered Agent Service
Every LLC in America is required to designate a registered agent, which is a person or business entity that receives important document deliveries (like service of process) from your state government, informs you of the receipt, then forwards the documents to you. This is so crucial because the state needs to have a reliable means of contacting your business at any time. If you would like to see a list of our favorite registered agent service providers, simply click this link.
ZenBusiness includes registered agent service with all of their LLC formation packages except for the free Basic package, and this service costs $120 per year. Unfortunately, Swyft Filings does not include registered agent with any of their LLC packages, and they charge $149 per year to add it on.
ZenBusiness excels when it comes to customer feedback, as they have over 500 reviews available online, and nearly all of them are positive. Their clients are clearly satisfied with their services, and they frequently praise their efficiency, along with the general ease of use provided by their platform.
While ZenBusiness certainly has impressive feedback, Swyft Filings takes things a step further. They have well over 20,000 reviews online, and they still maintain extremely high rating scores. Swyft Filings has one of the best collections of customer feedback in this entire industry.
Ease of Use
These companies are relative equals in this category, as they both make the LLC formation process quite simple compared to forming your own business using the DIY method. Still, we will give Swyft Filings a slight edge because their website is a bit more streamlined and user-friendly than the ZenBusiness site is.
Which Is the Best LLC Service for You?
ZenBusiness and Swyft Filings have plenty of common characteristics that make them two of the top LLC formation services available, but they also have some major differences that set them apart. If you haven’t yet made up your mind between them, let’s finish this comparison by quickly describing some scenarios that may sway your opinion one way or the other.
Regardless of which one you ultimately choose to help form your LLC, we think you’ll be quite pleased with the service you receive from these great companies.
Choose ZenBusiness if You Are:
Are you seeking the lowest possible price points? The free LLC formation package offered by ZenBusiness is as cheap as it gets in this industry.
Choose Swyft Filings if You Are:
Do you want phone and email support, instead of just web chat? Perhaps you’re drawn to their spectacular customer feedback? Swyft Filings is well worth a look.
While both of the LLC services in this comparison offer decent overall value and have formed thousands of businesses, we think ZenBusiness is the better option. However, in the larger picture, neither of these LLC services are our top pick. We highly recommend checking out our list of the top LLC services to see which is the best option available.
Frequently Asked Questions
If I Decide to Use ZenBusiness, Which Package Should I Choose?
It’s impossible to not be a fan of the ZenBusiness Basic plan, because it truly is free of charge aside from your state fee. In addition, we also like their Starter package, which for $10/month is a solid bargain in its own right, thanks to the inclusion of 12 months of registered agent service.
Does ZenBusiness Handle Extra State Requirements Like New York Publication?
While some competitors won’t handle state-specific compliance requirements on your behalf, ZenBusiness offers a truly comprehensive LLC formation service. This means that if you’re forming a business in a state that requires publication service to form a compliant LLC, ZenBusiness offers to take care of it for you. For example, here’s their description of their excellent New York publication service.
Which Service Has Fewer Upsells?
In our opinion, Swyft Filings comes away as a big winner in this category, because they’re one of the few LLC formation service providers that doesn’t attempt any annoying upsells. As for ZenBusiness, they certainly have their fair share of them. Throughout their LLC service order form, we found a series of upsells that totals $495, which is especially bothersome because every one of those upsell attempts is a feature that you already had a chance to buy on a previous screen, which means that there’s no logical reason to present them to you over and over again.
Do These Services Share My Information With Third Parties?
Both of these companies have quite a few third-party partnership offers presented under the guise of “special features” or “free bonuses.” Specifically, Swyft Filings presents their customers with several offers that require sharing your information with other companies, like their business tax consultation with “a national accounting firm.” They also have a domain name offer, as well as a website and hosting offer, which are both provided “through our partnership.” Partnership with whom? We have no idea.
ZenBusiness also includes several of these info-sharing attempts, with features like CPA consults, domain name registration, accounting software, and insurance quotes.
Do Either of These Services Have a Refund Policy?
One of the biggest advantages Swyft Filings has over their competitors is their excellent refund policy. With their 100% satisfaction guarantee, they ensure that any customer who requests a refund will receive one. They don’t have time limits on their guarantee (you’ll often see 30-day or 60-day refund windows with other companies), and they don’t charge cancellation fees either.
As for ZenBusiness, their refund policy is somewhat unclear, as it relies on conditions that are not explained. Here’s how they describe their refund policy in their own words: “Once ZenBusiness has submitted your business for filing with the State under no circumstances can you charge-back or dispute the fees associated with forming your business. If you contact ZenBusiness before your business has been submitted for filing with the State, ZenBusiness may refund the charge, less a $50 cancellation fee, if certain conditions are met.”
Which LLC Formation Website Is Faster?
Swyft Filings really lives up to their name, with some of the fastest formation times in this industry. Their turnaround times vary from state to state ― in some states, they can get your LLC formed in just a few days, while in some others it will take several weeks.
ZenBusiness has a different method for estimating turnaround times that is based on which LLC formation service package you purchase from them. Customers who choose their Basic plan will have a 4-week turnaround, while the Starter package takes 3-4 weeks. If you buy their Pro plan, they’ll form your business in 1-2 weeks, and the Premium package has a quick turnaround of 3-5 days.
Can I Just Form an LLC On My Own, Without a Service?
Quite a few people do choose to form their own LLCs using the DIY option, and this option is available to you as well. We don’t typically recommend that our readers try the DIY route though, because every state has different rules and regulations for LLC formations, and it can be a real hassle to figure out exactly what your state requires. Additionally, there’s no substitute for the peace of mind we receive from professional services like ZenBusiness and Swyft Filings. They have so much experience that it’s easy to trust them to get the job done right.