6 Things They Have in Common

1) Affordable: With either ZenBusiness or Northwest Registered Agent, you’ll save a significant amount of money on your LLC formation compared to hiring a business attorney to handle your formation process.

2) Great Customer Feedback: Although ZenBusiness has a higher volume of reviews, both of these companies receive high average ratings in their customer reviews.

3) Valuable Features: Both of these companies have feature-rich LLC formation service packages.

4) Customer Support: These two services both have customer support networks that can answer your tough questions. Why go it alone when you can get help from ZenBusiness or Northwest?

5) Efficiency: These companies both work quickly, and they can get your formation processed with the state in a matter of weeks or even days.

6) Additional Services: Both Northwest and ZenBusiness have many other services that they can offer to help you focus more on building your business and less on paperwork.

Side-by-Side Comparisons

Pricing and Features

These companies are basically polar opposites in this area. Here at ZenBusiness, we will form your LLC for free (just pay your state’s fee. Meanwhile, Northwest charges $225 but includes a year of registered agent service, whereas we would charge an extra $99 if you want to add a year of this service to your LLC formation package. (See Zen Pricing)

Experience

Northwest Registered Agent opened for business in 1998, and over the years they’ve served about two million customers. ZenBusiness has only been around since 2015, but we’ve already formed 400,000+ businesses in that time.

Customer Support

Northwest has personalized customer support, thanks to its Corporate Guide system. Northwest’s support team is far more knowledgeable than most competitors, and they can answer even your toughest questions about LLC formations.

ZenBusiness offers phone, email, and chat support Monday through Friday between 9 am and 9 pm ET and on Sundays from 11 am-8 pm ET. ZenBusiness has made customer support a consistent priority, and we pride ourselves on continuously improving our offerings. Today, we think we compete quite closely with Northwest in this area.

Turnaround Times

Both LLC websites will show exactly how long it takes to form an LLC in your state. For an answer on how long it’ll take, visit each website and select “LLC” and your state.

Northwest Registered Agent structures its turnaround times based on each state’s processing speeds. In general, their LLC formations are equally efficient as most competitors.

However, ZenBusiness has an entirely different setup. While our turnaround times also vary by state to a degree, our processing speeds depend on which package you purchase.

Registered Agent Service

Every LLC in America is required to designate a registered agent, which is a person or online agent service that receives important document deliveries (like service of process) from your state government, informs you of the receipt, then forwards the documents to you. This is so crucial because the state needs to have a reliable means of contacting your business at any time.

ZenBusiness does not include registered agent service with its LLC formation packages. We charge $99 for the first year and $199 for subsequent years of service. Northwest bundles a year of registered agent service with any of their LLC formation packages, and they charge $125 per year after that.

It’s also worth noting that Northwest was the first major national registered agent service provider that locally scans every document they receive on your behalf. Their competitors typically only scan the government-issued docs that they’re legally required to scan.

Customer Reviews

ZenBusiness excels when it comes to customer feedback, as we have more than 10,000 reviews available online, and nearly all of them are positive. People are clearly satisfied with our services, and they frequently praise our efficiency, along with the general ease of use provided by our platform.

We were able to find nearly 400 reviews for Northwest Registered Agent, and their reviews are also positive in nature. Their customers like Northwest’s personalized customer support, and also enjoy how quickly they process formations.

Ease of Use

These companies are relative equals in this category, as both make the LLC formation process quite simple compared to forming your own business using the DIY method.

Additional Services

Both ZenBusiness and Northwest Registered Agent provide access to many additional business services, and there’s a considerable amount of overlap between these companies’ offerings. For instance, either can help you with EIN acquisition, annual reports, foreign registrations, and more.

However, each has some services that the other doesn’t provide. ZenBusiness offers bookkeeping and accounting services, which Northwest doesn’t. On the other hand, only Northwest provides its customers with virtual office and mail forwarding options.

Frequently Asked Questions

Got questions? We’ve got answers.

If I Choose ZenBusiness, Which Package Should I Choose?

Depending on your budget and the needs of your business, there are two different ZenBusiness packages that we really like.

First, it’s hard to find any fault with our Starter plan because it’s free! That’s right, all you have to pay is your state’s fee

You might also be interested in our $299 Premium plan, which adds ongoing compliance assistance, a custom operating agreement, and a business website package, among other features.

Both are well-rounded and a great deal. (See Zen Pricing)

Can I Just Form an LLC On My Own, Without a Service?

This is always an option, and thousands of entrepreneurs form their own LLCs every year in the United States.

You can save money on formation fees if you form your own business entity, but it can be quite a bit of a hassle because each state has its own rules and regulations for LLC formations.

How Does ZenBusiness Compare to Other Business Formation Services?

Would you like to take a look at a couple of other options? Check out our comparisons of ZenBusiness to other top-rated LLC services, LegalZoom and IncFile:

Does Either of These Services Have a Refund Policy?

Northwest charges $25 as a convenience fee for processing refunds, or as they call it, a “You changed your mind fee.” ZenBusiness has a refund policy that is one of the best in the industry. While many competitors have vague refund policies or even refuse refunds outright, ZenBusiness offers a 60-day money-back guarantee.

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