Do you need to form a limited liability company, but you don’t want to bother with the process of forming your own LLC?
With this ZenBusiness vs IncFile comparison guide, you’ll find the information you need to make this choice laid out in a convenient manner. Which service is the best pick to form your new limited liability company?
Do IncFile and ZenBusiness Offer Good Value?
Before we dive into our comprehensive comparison of IncFile and ZenBusiness, let’s briefly talk about what good overall value for an LLC formation service looks like. While there are a lot of services like LegalZoom that charge $99+ to form an LLC, there are a few services that’ll create an LLC for far less — and still include great features.
Alternatively, IncFile ($0) and ZenBusiness ($39) are two of the most affordable options and include important features like free registered agent service, great customer support and more.
They are two of the best rated LLC services online with great prices, features, and overall value.
6 Things They Have in Common
1) Affordable: ZenBusiness and IncFile both have prices that are much lower than other business formation services. In fact, these two services have the best prices available.
2) Great Customer Feedback: Although IncFile has a higher volume of reviews, both of these companies get very positive ratings from customers online.
3) Customer Support: These two services both have customer support reps that can answer your tough questions. Why go it alone when you can get help from ZenBusiness or IncFile?
4) Registered Agent Service: IncFile and ZenBusiness both include a full year of registered agent service in every one of their LLC formation packages. Considering that every LLC needs a registered agent, this is a solid feature.
5) Experience: Both IncFile and ZenBusiness have helped form thousands of businesses over the years, and they both have plenty of expertise. You can definitely trust them to have the experience they need to form your compliant LLC.
6) Efficiency: With either ZenBusiness or IncFile, you’re getting a service provider that’s capable of processing an LLC formation quickly. If you’re in a hurry, they both have options available that can speed up your formation.
Side by Side Comparisons
The features offered by ZenBusiness and IncFile in their entry-level LLC formation service packages are nearly identical. They both provide the full preparation and filing of your articles of organization, along with registered agent service for one year.
The main difference is that ZenBusiness also includes a customizable operating agreement while Incfile includes additional 3rd party offers for a business bank account and website creation. In our opinion, while it’s a close call, ZenBusiness’ package is a better value for your money.
IncFile opened in 2004, and since then they’ve helped form over 250,000 businesses. ZenBusiness is a more recent addition to the industry, as they were founded in 2015, but they’ve formed thousands of businesses in just a few years.
ZenBusiness provides customer support from 10am to 7pm ET on weekdays through chat, phone and email. IncFile has the exact same hours of availability as ZenBusiness, and they also provide access to their support team via phone or email. This is another category with a great deal of overlap between these two companies.
IncFile bases their processing times on the requirements of your formation state, which range from just a day or two all the way up to eight weeks.
On the other hand, ZenBusiness has turnaround times based on the level of service package you purchase. While their formation speeds do vary depending on state capabilities as well, in general this is the structure ZenBusiness uses for turnaround times:
- Starter: 3-4 weeks
- Pro: 1-2 weeks
- Premium: 3-5 days
Both of these service providers have order tracking tools available on their websites. Simply log into your account and you’ll find your order status in your profile.
Registered Agent Service
Every LLC in America is required to designate a registered agent, which is a person or business entity that receives important document deliveries (like service of process) from your state government, informs you of the receipt, then forwards the documents to you.
This is so crucial because the state needs to have a reliable means of contacting your business at any time. This role can be filled by a person or professional service.
ZenBusiness includes registered agent service with all of their LLC formation, and this service costs $110 per year if ordered separately. IncFile provides one free year of registered agent service with any LLC formation, and they charge $119 per year after that.
ZenBusiness excels when it comes to customer feedback, as they have almost 900 reviews available online, and nearly all of them are positive. Their clients are clearly satisfied with their services, and they frequently praise their efficiency, along with the general ease of use provided by their platform.
While ZenBusiness has impressive reviews, IncFile still has them beat. IncFile has over 10,000 reviews just on Shopper Approved, and they still manage to maintain a 4.8 out of 5 star rating. Clearly, these are both impressive companies for customer feedback, but IncFile has the edge due to sheer volume.
Ease of Use
We feel that IncFile’s website is more user-friendly and streamlined than the ZenBusiness site. ZenBusiness has a very basic website without much information on it, and it’s often somewhat confusing to navigate at times.
Which Is the Best LLC Service for You?
As you can see, ZenBusiness and IncFile have a lot in common, but many differences too. If you’re still not sure which business formation service to choose, let’s look at a couple scenarios that might help you figure out which is the better option for you.
Between IncFile or ZenBusiness though, no matter which you choose we’re confident that your LLC formation will go smoothly. They are two of the top rated LLC formation services.
➥ Choose ZenBusiness if You Are:
Are you looking for the LLC service with the best overall value? Considering that they have a $39 LLC formation package and include the essentials for starting a healthy LLC, choose ZenBusiness.
➦ Choose IncFile if You Are:
Are you looking for the most affordable LLC service that also has a lot of positive customer feedback? Go with IncFile.
Frequently Asked Questions
Got questions? We’ve got answers.
If I Choose ZenBusiness, Which Package Should I Choose?
Depending on your budget and the needs of your business, there are two different ZenBusiness packages that we really like. (See Them Here)
First, it’s hard to find any fault with their Starter plan, because it costs just $39 and it includes the full formation of your LLC, a customizable operating agreement and one year of free registered agent service.
We also like their $149 Pro plan, which adds an EIN, managed annual report service and a banking resolution.
If I Decide to Use IncFile, Which Package Should I Choose?
The IncFile Silver package ($0) is one of our favorite LLC formation packages available in this industry.
This package includes a full year of registered agent service along with the formation of your business, so it really does include everything you need and nothing you don’t.
If you want some advanced features as well, you can go with their $149 Gold package, which adds an operating agreement and EIN acquisition. (See Packages)
How Does IncFile and ZenBusiness compare to LegalZoom?
When reviewing LLC formation services, it’s impossible to not talk about the most well-known option, LegalZoom. If you’d like to see how the two services in this comparison stack up to it, see our ZenBusiness vs LegalZoom comparison or IncFile vs LegalZoom comparison.
Do Either Handle New York Publication Requirements?
Even though IncFile is one of our favorite companies in this industry, that doesn’t mean they’re perfect.
One of their biggest letdowns is the fact that they do not offer publication service in states that require it. When we called them seeking clarification on this issue, they said that publication requirements “need to be taken care of with the state directly.”
If you’re looking for a service that does offer this service, you might want to check out ZenBusiness, because they handle all state-specific compliance requirements.
Which Service Has Fewer Upsells?
IncFile has very few upsells, as they do a good job of not annoying their customers by constantly asking them to upgrade their service package, or add unnecessary features.
On the other hand, while ZenBusiness doesn’t necessarily go too far overboard with upsells, they certainly attempt more of them than IncFile does. As an example, we started with their Starter plan and worked our way through the order form. Along the way, ZenBusiness suggested $285 worth of additional features.
Do Either of These Services Have a Refund Policy?
Neither of these companies excels when it comes to refund policies. IncFile’s refund policy is very strict, as they only grant refunds if they’re requested before they send your money to the state, which they say is typically within 24 hours of placing your order, and even then there’s a $30 cancellation fee. After they submit payment to the state, they grant no refunds.
When it comes to the ZenBusiness refund policy: “Once ZenBusiness has submitted your business for filing with the State under no circumstances can you charge-back or dispute the fees associated with forming your business. If you contact ZenBusiness before your business has been submitted for filing with the State, ZenBusiness may refund the charge, less a $50 cancellation fee, if certain conditions are met.”
Which LLC Formation Website Is Faster?
IncFile’s formation speeds are based on the turnaround times of each state, and therefore they can vary from just a few days up to several weeks.
ZenBusiness does things a bit differently, as their processing times are primarily based on which level of LLC formation service you buy from them. In most states, the Starter package takes 3-4 weeks, the Pro package takes 1-2 weeks, and the Premium plan has a 3-5 day turnaround.
Can I Just Form an LLC On My Own, Without a Service?
You sure can. In fact, a lot of entrepreneurs choose to do just that, forgoing professional assistance to form their own LLCs. If this is something you’d like to do, check out our step-by-step guide.
Ready to Start Your LLC?
Feel confident by starting an LLC with one of the top rated LLC services online.