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IncFile vs ZenBusinessDo you need to form a limited liability company, but you don’t want to bother with the process of forming your own LLC?

There are a lot of companies like IncFile and ZenBusiness that offer LLC formation services, but it can be tough to figure out which one is the best option for you.

With this ZenBusiness vs IncFile comparison guide, you’ll find the information you need to make this choice laid out in a convenient manner. Which service is the best pick to form your new limited liability company?

 

Do IncFile and ZenBusiness Offer Good Value?

ServicePriceScoreValueRecommended?
🥇ZenBusinessStarts at $39★★★★★ (4.8/5)ExcellentAbsolutely
IncFileStarts at $0★★★★★ (4.8/5)ExcellentAbsolutely

Before we dive into our comprehensive comparison of IncFile and ZenBusiness, let’s briefly talk about what good overall value for an LLC formation service looks like.

While there are a lot of services like LegalZoom that charge $99+ to form an LLC, there are a few services that’ll create an LLC for far less — and still include great features.

Alternatively, IncFile and ZenBusiness are two of the most affordable options and include important features like free registered agent service, great customer support, and more. They’re two of the best-rated LLC services online with great prices and features.

IncFile

  • If you want a good
  • free LLC formation service

 

6 Things They Have in Common

1) Affordable: ZenBusiness and IncFile both have prices that are much lower than other business formation services. In fact, these two services have the best prices available.

2) Great Customer Feedback: Although IncFile has a higher volume of reviews, both of these companies get very positive ratings from customers online.

3) Customer Support: These two services both have customer support reps that can answer your tough questions. Why go it alone when you can get help from ZenBusiness or IncFile?

4) Registered Agent Service: IncFile and ZenBusiness both include a full year of registered agent service in every one of their LLC formation packages. Considering that every LLC needs a registered agent, this is a solid feature.

5) Experience: Both IncFile and ZenBusiness have helped form thousands of businesses over the years, and they both have plenty of expertise. You can definitely trust them to have the experience they need to form your compliant LLC.

6) Efficiency: With either ZenBusiness or IncFile, you’re getting a service provider that’s capable of processing an LLC formation quickly. If you’re in a hurry, they both have options available that can speed up your formation.

 

Side by Side Comparisons

Pricing

It’s hard for anyone to compete with IncFile when it comes to pricing, seeing as they’ll form an LLC for free. ZenBusiness charges $39 to form an LLC.

Obviously, everyone would rather pay nothing (except your state fee) instead of paying $39. So, why is ZenBusiness our overall favorite LLC service, while IncFile trails slightly behind them? Read on as we examine how these companies compare in several other categories. Remember, pricing isn’t everything!

Features

The features offered by ZenBusiness and IncFile in their entry-level LLC formation service packages are nearly identical. They both provide the full preparation and filing of your articles of organization, along with registered agent service for one year.

The main difference is that ZenBusiness also includes a customizable operating agreement while IncFile includes additional third-party offers for a business bank account and website creation. In our opinion, ZenBusiness makes up a bit of ground in this category. Their operating agreement template isn’t a tremendously valuable feature, but it does still provide more value than IncFile’s third-party offers, which we’re never a fan of.

Experience

IncFile opened in 2004, and since then they’ve helped form over 250,000 businesses. ZenBusiness is a more recent addition to the industry, as they were founded in 2015, but they’ve formed thousands of businesses in just a few years.

Customer Support

ZenBusiness provides customer support from 9 am to 9 pm ET on weekdays and 11 am to 8 pm ET on Sundays through chat, phone, and email. IncFile’s reps are only available from 10 am to 7 pm ET on weekdays, and they provide access to their support team via phone or email.

We will note that IncFile’s response times can sometimes take a while, and overall we prefer ZenBusiness in this category.

Turnaround Times

IncFile bases their processing times on the requirements of your formation state, which range from just a day or two all the way up to eight weeks.

On the other hand, ZenBusiness has turnaround times based on the level of service package you purchase. While their formation speeds do vary depending on state capabilities as well, in general, this is the structure ZenBusiness uses for turnaround times:

  • Starter: 3-4 weeks
  • Pro: 1-2 weeks
  • Premium: 3-5 days

Order Tracking

Both of these service providers have order tracking tools available on their websites. Simply log into your account and you’ll find your order status in your profile.

Registered Agent Service

Every LLC in America is required to designate a registered agent, which is a person or business entity that receives important document deliveries (like service of process) from your state government, informs you of the receipt, then forwards the documents to you.

This is so crucial because the state needs to have a reliable means of contacting your business at any time. This role can be filled by a person or professional online service.

ZenBusiness includes registered agent service with all of its LLC formation packages, and this service costs $99 per year if ordered separately. IncFile provides one free year of registered agent service with any LLC formation, and they charge $119 per year after that.

Customer Reviews

ZenBusiness excels when it comes to customer feedback, as they have more than 2,500 reviews available online, and nearly all of them are positive. Their clients are clearly satisfied with their services, and they frequently praise their efficiency, along with the general ease of use provided by their platform.

While ZenBusiness has impressive reviews, IncFile still has them beat. IncFile has nearly 16,000 reviews just on Shopper Approved, and they still manage to maintain a 4.8 out of 5-star rating. Clearly, these are both impressive companies for customer feedback, but IncFile has the edge due to sheer volume.

Ease of Use

We feel that IncFile’s website is more user-friendly and streamlined than the ZenBusiness site. ZenBusiness has a very basic website without much information on it, and it’s often somewhat confusing to navigate at times.

Additional Services

Both ZenBusiness and IncFile provide many other business services, and there’s quite a bit of overlap between their offerings. For example, they both offer registered agent service, operating agreements, amendments, and EIN acquisition.

However, only ZenBusiness provides its customers with publication service for LLC formations, where required (such as in New York). On the other hand, IncFile will perform a trademark name search, which is a service ZenBusiness does not provide.

 

Which Is the Best LLC Service for You?

As you can see, ZenBusiness and IncFile have a lot in common, but many differences too. If you’re still not sure which business formation service to choose, let’s look at a couple of scenarios that might help you figure out which is the better option for you.

Between IncFile or ZenBusiness though, no matter which you choose we’re confident that your LLC formation will go smoothly. They are two of the top-rated LLC formation services.

ServicePriceScoreValueRecommended?
🥇ZenBusinessStarts at $39★★★★★ (4.8/5)ExcellentAbsolutely
IncFileStarts at $0★★★★★ (4.8/5)ExcellentAbsolutely

➥ Choose ZenBusiness if You Are:

Are you looking for the LLC service with the best overall value? Considering that they have a $39 LLC formation package and include the essentials for starting a healthy LLC, choose ZenBusiness.

➦ Choose IncFile if You Are:

Are you looking for the most affordable LLC service that also has a lot of positive customer feedback? Go with IncFile.

IncFile

  • If you want a good
  • free LLC formation service

Frequently Asked Questions

Got questions? We’ve got answers.

If I Choose ZenBusiness, Which Package Should I Choose?

Depending on your budget and the needs of your business, there are two different ZenBusiness packages that we really like. (See Them Here)

First, it’s hard to find any fault with their Starter plan, because it costs just $39 and it includes the full formation of your LLC, a customizable operating agreement, and one year of free registered agent service.

We also like their $149 Pro plan, which adds an EIN, managed annual report service, and a banking resolution.

 

If I Decide to Use IncFile, Which Package Should I Choose?

The IncFile Silver package ($0) is one of our favorite LLC formation packages available in this industry.

This package includes a full year of registered agent service along with the formation of your business, so it really does include everything you need and nothing you don’t.

If you want some advanced features as well, you can go with their $149 Gold package, which adds an operating agreement and EIN acquisition. (See Packages)

How Do IncFile and ZenBusiness compare to LegalZoom?

When reviewing LLC formation services, it’s impossible to not talk about the most well-known option, LegalZoom. If you’d like to see how the two services in this comparison stack up to it, see our ZenBusiness vs LegalZoom comparison or IncFile vs LegalZoom comparison.

Does Either Handle New York Publication Requirements?

Even though IncFile is one of our favorite companies in this industry, that doesn’t mean they’re perfect.

One of their biggest letdowns is the fact that they do not offer publication service in states that require it. When we called them seeking clarification on this issue, they said that publication requirements “need to be taken care of with the state directly.”

If you’re looking for a service that does offer this service, you might want to check out ZenBusiness, because they handle all state-specific compliance requirements.

Which Service Has Fewer Upsells?

IncFile has very few upsells, as they do a good job of not annoying their customers by constantly asking them to upgrade their service package, or add unnecessary features.

On the other hand, while ZenBusiness doesn’t necessarily go too far overboard with upsells, they certainly attempt more of them than IncFile does. As an example, we started with their Starter plan and worked our way through the order form. Along the way, ZenBusiness suggested $285 worth of additional features.

Does Either of These Services Have a Refund Policy?

Neither of these companies excels when it comes to refund policies. IncFile’s refund policy is very strict, as they only grant refunds if they’re requested before they send your money to the state, which they say is typically within 24 hours of placing your order, and even then there’s a $30 cancellation fee. After they submit payment to the state, they grant no refunds.

When it comes to the ZenBusiness refund policy: “Once ZenBusiness has submitted your business for filing with the State under no circumstances can you charge-back or dispute the fees associated with forming your business. If you contact ZenBusiness before your business has been submitted for filing with the State, ZenBusiness may refund the charge, less a $50 cancellation fee, if certain conditions are met.

Which LLC Formation Website Is Faster?

IncFile’s formation speeds are based on the turnaround times of each state, and therefore they can vary from just a few days up to several weeks.

ZenBusiness does things a bit differently, as their processing times are primarily based on which level of LLC formation service you buy from them. In most states, the Starter package takes 3-4 weeks, the Pro package takes 1-2 weeks, and the Premium plan has a 3-5 day turnaround.

Can I Just Form an LLC On My Own, Without a Service?

You sure can. In fact, a lot of entrepreneurs choose to do just that, forgoing professional assistance to form their own LLCs. If this is something you’d like to do, check out our step-by-step guide.

 

Ready to Create Your LLC Online?

Create your LLC with either of these affordable LLC formation services.

IncFile

  • If you want a good
  • free LLC formation service


About Aaron Franklin

Frustrated by all the options and aggressive online sales tactics, I created BestLLCServices.com to cut the clutter and bring clarity to entrepreneurs starting an LLC. Our focus is on reviewing and comparing the top LLC formation services while also crafting free resources that help you start a business. We sincerely believe finding the right service and free information should be a simple process so you can get started with minimal friction.