If you want to form a new LLC in the United States, you will need to designate a registered agent. The role of the registered agent involves the usage of their address as your official business address, which means they’ll receive important document deliveries on your behalf, including court summons and other official correspondence from your state government.
While you can legally serve as your own agent and still operate a compliant business entity, there are some other benefits of hiring a registered agent service, like the ability to keep your personal information out of the public record. In addition, having a registered agent makes it so that you don’t need to be available at your place of business during all standard business hours, and it also cuts down on the amount of junk mail you’ll receive.
There are many companies that offer this vital service to businesses, and it can be difficult to discern which one is the best option for your company. In this review, we’ll take a close look at Rocket Lawyer, one of the most popular service providers in the industry. Are they the right registered agent service for your business?
About Rocket Lawyer
Rocket Lawyer has been in business since 2008, and they’ve served an impressive 20 million customers since then, although it’s unclear how many of those are business clients as opposed to individual customers. Overall, they’re the largest company in the legal services industry.
On their website, Rocket Lawyer describes their mission statement: “Our laws were created to protect and empower us — as individuals, families, and business owners — but many people don’t get the help they need because of costly legal fees and complexity. At Rocket Lawyer, we want to change things by making legal services affordable, simple, and available to more people than ever before.”
One fun fact about Rocket Lawyer is that their business model is built around their legal services subscription plan.
Costing $39.99 per month, this plan includes access to a legal document library, consultations with thoroughly vetted business attorneys, free formation service (for new members), and other discounts. It’s a unique and valuable offering that few competitors can match.
30-Second Summary of Our Review
Registered agent service is just one of many services provided by Rocket Lawyer ― the centerpiece of their offerings is their legal services subscription, which provides access to qualified business attorneys and several other perks.
Rocket Lawyer also receives strong customer feedback, indicating that most of their clients are pleased with their service.
Rocket Lawyer Strengths
- Huge volume of clients served – Rocket Lawyer has served 20 million customers since they opened for business in 2008. This is a higher volume of customers than any competing service can claim.
- Solid customer reviews – With a large collection of reviews available online, Rocket Lawyer maintains mostly positive rating scores. Clearly, their clients are much more often satisfied than not.
Rocket Lawyer Weaknesses
- Higher price points – Rocket Lawyer charges $149.99 for LLC formation service, which is more expensive than the majority of their competitors.
- Registered agent not included with business formations – If you still need to form your business entity as well, Rocket Lawyer isn’t your best option. There are competitors that offer a full year of registered agent service or annual reports at no extra charge when you purchase a formation package, but Rocket Lawyer does not.
Pricing & Additional Features
They charge an annual fee of $149.99 for registered agent, although customers who subscribe to their legal services plan (for $39.99/month) receive 25% off that rate. Rocket Lawyer’s registered agent is quite basic, providing the essentials but little else.
Rocket Lawyer vs Other Registered Agent Services
Rocket Lawyer has a couple of distinct advantages over most competitors, like their high client volume and mostly positive customer feedback.
However, there are quite a few companies that offer registered agent service at lower price points, while also including advanced features like compliance calendars. Furthermore, some competitors bundle in a year of registered agent service or annual reports with business formation service for one low price.
For more information on your other options, take a look at our guide to the top registered agent services available.
Online Customer Reviews
We found nearly 7,000 customer reviews for Rocket Lawyer on Trustpilot, Sitejabber, and Consumer Affairs. They receive far more positive feedback than negative, and above all else, their clients frequently discuss how easy their services are to use. In addition, customers seem quite pleased by the wide variety of services offered by Rocket Lawyer.
Customer Service Quality
With Rocket Lawyer, you can access customer support via phone, web chat, or email. Our favorite aspect of this service is their extended operating hours, which run from 9am to 9pm ET every weekday. Aside from that, their representatives are easy to get in touch with, and they offer knowledgeable and professional service regardless of which medium you choose to reach out.
It should be noted that their chat function is a bit convoluted in the way that they make you search their FAQ for an answer to your question before connecting you to an agent, but that’s a relatively minor inconvenience.
Main Reasons to Use Rocket Lawyer
If you place a high value on experience and customer volume, Rocket Lawyer is a good choice. Additionally, if their legal services subscription plan appeals to you, it’s a unique feature that you won’t find with many other competitors.
Main Reasons Not to Use Rocket Lawyer
There are other companies offering a very similar service at lower price points. Furthermore, if you also need to form your business entity, some competitors bundle registered agent service or annual reports with entity formation service for one low rate, which Rocket Lawyer does not. For example, with ZenBusiness’ LLC formation service, you’ll receive a free business formation (all you’ll pay is your state’s fee). We also offer reasonably priced registered agent service.
Conclusion
This company offers a comprehensive business and legal services subscription that provides discounts on LLC formations and registered agent service, although its a la carte offerings are higher priced.