When your business starts expanding beyond your first few clients, it’s always a good idea to acquire a business phone service. Not only does this give your business a more professional presentation, but it also prevents your personal phone from getting overwhelmed by calls and messages.
Thanks to Voice over Internet Protocol (VoIP) services, you can now access business phone service for much less than you’ll pay with legacy phone providers. However, with dozens of companies offering VoIP business phone service today, it can be difficult to figure out which is the right one for your company’s needs.
Nextiva is our favorite business phone provider for companies seeking the best overall service. Let’s find out if it’s also the best service for your company’s unique needs!
Nextiva Business Phone Service Review
Nextiva is an outstanding option for any business seeking well-rounded and affordable phone service. Let’s quickly run down some of its pros and cons before we take a deeper dive.
- Supports smartphones and legacy devices
- Unlimited voice and video calling in all plans
- Lots of integrations in upper-tier plans
- 24/7 support
- Limited integrations in base plan
The Details of Nextiva Business Phone Service
For 1-4 users, Nextiva’s business phone service plans start at $23.95 per user per month, if you pay annually. That rate drops to $21.95 if you have 5-19 employees, $18.95 for 20-99 users, and $17.95 for 100+ employees.
Even Nextiva’s base-rate plan includes a ton of welcome features, including unlimited voice and video calling, unlimited faxes, 24/7 support, local and toll-free numbers, and an outstanding auto-attendant tool. In addition, it supports both legacy and mobile devices.
Overall Pricing and Value:
Nextiva’s base-rate plan costs $23.95/month per user, for 1-4 users. The company also has upgraded tiers of service for $27.95, $37.95, and $67.95, all of which have varying rates depending on the number of users, as explained in the previous section.
There are some companies that offer cheaper base-rate packages, such as Ooma ($19.95) and Vonage ($19.99). However, Nextiva packs so many features into its business phone service plans — like unlimited video/voice calls and faxes — that we feel its prices are entirely reasonable.
Nextiva’s “Our Story” webpage includes basically zero information about the company itself. According to Wikipedia, Nextiva was formed in 2006 and currently has more than 150,000 active customers. The company has at least 700 employees.
We found roughly 3,800 Nextiva reviews on reputable third-party review websites, and the company maintains a strong average rating score of 4.3 out of 5. Customer feedback is an advantage for Nextiva compared to many competitors, so it scores strongly in this category overall.
We have always appreciated Nextiva’s generous customer support availability hours. This company offers phone and chat support from 7 am to 8 pm ET on weekdays and 8 am to 8 pm ET on weekends. In our experience, Nextiva’s reps have always provided prompt and courteous support.
You’ll also find many positive takes on Nextiva’s customer support when you peruse its reviews (more on this shortly), so we’ll award this company with another high score in this area.
Ease of Use:
There wouldn’t be much point in using a business phone service if it didn’t make it cheaper and easier to communicate with your customers and vendors. Thankfully, Nextiva does just that, with an easy-to-use interface and intuitive features.
While we did find a few customer complaints about certain aspects of Nextiva’s platform being confusing to learn, there weren’t enough of these complaints to make a significant impact on Nextiva’s score.
What Are Customers Saying About Nextiva Business Phone Service?
We were able to track down 3,779 reviews for Nextiva on various third-party review aggregator sites, and the company holds a 4.3/5 average rating score. Clearly, this company receives far more positive feedback than negative reviews.
In their positive reviews, customers often rave about how easy it is to set up and use Nextiva’s business phone service, and they also discuss how helpful its support reps are. On the flip side, we also found some customers with gripes about troubleshooting issues.
Overall, Nextiva has a strong reputation for customer feedback.
Our Final Thoughts
Nextiva is an outstanding option for any business seeking a well-rounded, feature-packed phone service. We appreciate this company’s solid user interface and long hours of customer support availability.
We think Nextiva is a great company in many ways, and we wouldn’t hesitate to recommend them to our family and friends. However, we recognize that Nextiva won’t be the perfect choice for every entrepreneur’s business phone service needs.
If you’d like to take a look at some Nextiva competitors, or you want to see a general overview of business phone services, check out our complete guide on this topic.