LegalZoom LLC and Corporate Dissolution Service Review

No matter the reason for closing your LLC or corporation, the process for shutting down an entity in a compliant manner is known as dissolution. You can dissolve your own entity, but we prefer enlisting the assistance of a professional service. You could hire an attorney to dissolve your business, but this can be extremely expensive.

Our preferred route is to hire a reputable dissolution service (which many of the top LLC filing websites offer). These companies can prepare and file your dissolution documents with the state, taking the hard work off of your plate. LegalZoom is a viable option for dissolution services, thanks to its solid pricing model and extensive track record.

That said, we know that LegalZoom won’t necessarily be the best option for every business. Let’s review all of the relevant features and attributes of LegalZoom and see if it’s the right choice to handle your company’s dissolution.

LegalZoom LLC and Corporate Dissolution Service Review

Let’s quickly review its pros and cons before we dig into the details.

Pros

• Reasonable pricing model
• Plenty of experience
• Satisfaction guaranteed
• Solid customer feedback
• Extended customer support hours

Cons

• Cheaper options available with some LegalZoom alternatives
• High prices for registered agent service and some other features

The LegalZoom Dissolution Service Package

For $129 plus your state’s fee, LegalZoom will prepare and file your company’s dissolution documents with the relevant state government entity (usually the Secretary of State’s office). It’s not common to see companies throw in any bonus features with dissolution services, so it’s no surprise that LegalZoom doesn’t include any. If you add $110 to your order, LegalZoom will add expedited processing and express shipping.

Overall Pricing and Value

LegalZoom’s price point of $129 ($129 service fee + $9.95 shipping fee + state fee) is a reasonable but beatable rate for dissolution services. The cheaper options we’re aware of are MyCompanyWorks for $99 and InCorp for $117. Other than its $0 (+ state fee) LLC formation service offering, LegalZoom sometimes offers high price points that price them out of the competition, but its dissolution service is a reasonable offering.

Track Record

LegalZoom has more experience than the majority of its competitors. Since it formed in 2001, LegalZoom has served around 6 million customers, which includes the formation of more than 2 million businesses.

We were able to find around 6,000 reviews for LegalZoom’s services. The majority of these reviews are positive, as LegalZoom maintains an average rating score of roughly 4.3 out of 5 across the three sites.

In their positive reviews, LegalZoom clients often comment on the helpful support they received from LegalZoom representatives, frequently thanking them by name. However, in their negative reviews, clients often complain about the poor quality of customer support, so it seems this aspect of their business is a bit inconsistent.

Customer Support

In our experience, their phone support is good, as we’ve received thorough and accurate responses from their service reps whenever we’ve called them with questions or concerns. On the other hand, we’ve also tested their email support, which is a different story. We’ve actually waited over a full week to get a response to emails in the past, and when LegalZoom does respond to email inquiries, it’s often just a form email that doesn’t actually answer our questions.

In short, we can see why they have a mixed reputation in this regard because our own experiences with them have been hit-or-miss as well. That said, we always appreciate their long hours of availability, as LegalZoom’s support team is available on evenings and weekends when some competitors are out of the office.

Ease of Use

Do you prioritize using a tech-savvy company with an intuitive user interface and a simple ordering process? LegalZoom could be an option for you. This company offers an easy-to-use website and plenty of advanced tech to help your business.

How does LegalZoom work?

The process of ordering dissolution service from LegalZoom is simple. Here’s an overview of what you can expect when you click the “Get Started” button on LegalZoom’s dissolution service page. Keep in mind that this process can vary a bit from state to state depending on specific regulations, but for the most part, it will look something like this.

• Enter your business info: First, you’ll need to let LegalZoom know your business name, formation state, entity type, Secretary of State entity filing number, and principal business address. You’ll then provide your registered agent’s name and address, along with your EIN. Next, give LegalZoom the names and addresses of your ownership and management personnel.
• Choose options and submit order: The next step involves informing LegalZoom whether your company has paid its debts and whether there are any pending lawsuits against it. After an upsell attempt for LegalZoom’s Business Advisory Plan, you’ll choose your shipping speed, enter your name, address, email address, and phone number, and provide your credit card info. Finally, click the “Agree & place order” button, and you’re good to go.

What are LegalZoom customers saying?

As we mentioned earlier, we found about 6,500 mostly positive reviews for LegalZoom. We’ll note that this is a smaller volume of reviews than some competitors (like Incfile, ZenBusiness, Rocket Lawyer, etc.) have available, and the quality of LegalZoom’s reviews lags slightly behind these companies as well.

We found plenty of customers who seem pleased with the service they receive from LegalZoom. These people often discuss how helpful LegalZoom’s support network is and how easy it is to use its services.

On the other hand, we also found a decent chunk of reviews from people who were not as satisfied. These customers talk about things like high price points and inconsistent customer support. Overall, LegalZoom’s customer satisfaction reputation is definitely more good than bad, but it’s not all sunshine and roses either.

Our Final Thoughts

LegalZoom is a popular dissolution service provider. We always appreciate LegalZoom’s 100% satisfaction guarantee (it’s nearly identical to our refund policy) and extended customer support hours, and it has reasonable pricing for LLC and corporate dissolutions as well. While we realize that each business has its own unique needs and characteristics, we think LegalZoom is a viable option for LLC and corporate dissolution services.